In industries like retail, hospitality, healthcare or service, retaining employees for lengthy time periods is getting harder and harder to do. It’s expected in these industries that more employees will turnover than stick it out for the long haul, especially since Millennials made their debut in the corporate workforce.
A U.S. Department of Labor's Bureau of Labor Statistics news release says that the average tenure of workers that are ages 25 to 34 is only three years; which is less than a third of the tenure of people aged 55 to 64 years old. You have enough on your plate dealing with finding, interviewing and hiring batch after batch of employees than to worry about the security of your information when those employees leave.
With every round of training, you expose your new employees to large amounts of sensitive company information that they are encouraged to remember and practice.
Say you’re in the service industry, and you’ve just hired a new group of servers. They go through their instructor-led training, more than likely a “follow” where they shadow a tenured server, and then training is complete. The problem is, your employees past and present have possession of sensitive company material, even after they leave.
You put a lot of effort into creating, expanding, and perfecting your training materials, which is why you probably wouldn’t be thrilled that your competitor down the road got their hands on them. Depending on the depth of content and time spent creating your training materials, security can be a huge issue.
But what can you do?
Well, if you’re trying to take control of your training content, a good place to start is by adding a digital and mobile option. Print materials can be used during instructor-led training, and be repeatedly used for every group of trainees (that would save you money on reduced printing and shipping costs).
But once they leave your building, your employees should only be able to access their training materials online or on mobile devices, instead of taking print with them. Make sure whatever platform you choose to take your training materials digital allows restrictions to be set by administrators, who can give access to the materials and pull it back whenever they need to. There is software available that can help you control your training materials and stops the sharing of your PDF documents.
Oh, and if that same platform allows no re-authoring to create your digital materials, then that’s even more of a win-win.
Sources: News release from Bureau of Labor Statistics U.S. Department of Labor: http://www.bls.gov/news.release/pdf/tenure.pdf